Help
Placing An Order: To place an order on our web site, you will first need to click on the "ADD TO CART" buttons for the products you want. If you want to order any of the accessory products that often appear on the "Accessories" tab below the product, you can simply click the checkboxes of the ones you want, and then click "Add Selected Items To Cart". Each time you click "ADD TO CART", you will be taken to the Shopping Cart section of our site. To return to shopping, simply click the "Keep Shopping" button, or use your browser's "BACK" button.
You can remove a product by clicking the check box "remove" and then clicking the "Update Items" button. You can change a quantity by clicking the "Qty" box, typing in the amount you want, and clicking the "Update Items" button. You see the various shipping options and their costs on the right side of the Shopping Cart in the drop-down box labeled "Shipping Method". Choose your desired shipping method here. When you are ready to make your purchase, click on the "Proceed To Checkout" button on the Shopping Cart page. You will then be in the Checkout Section. You will be asked to log-in if you are a previously registered customer. If you are not, simply click on the Proceed To Checkout button in the New Customer section. If you are registered with us, you may log-in here, and it will speed up your order process. The First part of the Checkout Section asks you to fill in your shipping name and address; it will also ask you to check "Is this also your Billing address?" If you check Yes, it will fill in the Billing address for to save you time. If you check no, you will be asked to enter your billing address. You will then click "Continue Checkout". Next, you will be asked to enter your credit card type and number, and then click Continue Checkout. The Next section is for Billing Information. You will be asked for your billing address and telephone number. After filling this in, Click Continue Checkout. You will now be on the Review and Submit Order page. Here, you may review your Shipping, Billing, Payment, and Shopping Cart information. There is an "Order Comments" field for you to fill in information such as "OK to partial ship", etc. (Please do not ask us to leave your order without a signature). The "Gift Message" field allows you to enter a short message that will appear on the paperwork enclosed with the order. If you do not want the recipient to see the price of the order, check the appropriate box.
If everything is to your satisfaction, click "Submit Order", and your order will be safely & securely sent to us for processing. You will then be presented with an order confirmation page that you can print for your records (there is a place to click for a "printer friendly" version), along with an opportunity for "quick registration". If you'd like to register with our site, making future purchases quicker and easier, you can fill in this section. This will save your billing and shipping addresses, and allow you to save your credit card number as well if you choose to do so. You will receive an automatic email with the details of your order. You will receive another email when your order ships, with tracking information where available.
Shopping Cart: When you click on an "Add To Cart" button, it places that item in your shopping cart. It will remain there for approximately 30 days until you either purchase it or delete it. If you are a Registered User, and have logged-in prior to placing an item in your shopping cart, it will remain there until you purchase or delete it, and you can access your saved shopping cart from another computer (for example, at work).
You can remove a product by clicking the check box "remove" and then clicking the "Update Items" button. You can change a quantity by clicking the "Qty" box, typing in the amount you want, and clicking the "Update Items" button. On the right side, is a selection box for Shipping Method. The Shipping Method options that are presented here are presuming delivery within Canada & USA. If you are shipping outside Canada or USA, and you choose a method that we do not employ to your area, you will be informed during the order process and offered appropriate options. The default method is Ground. This is Standard Ground shipping. Canada Post Ground is currently used for most orders. P.O. Boxes will have Canada Post Standard shipping used for this option. The next options are 2 Business Days & 1 Business Day . Next Day option will deliver your order in 1 business day from the time your order is shipped.
You will also see suggested accessories for the products in your cart. You can click on the check boxes next to the ones you want, and then click the "Add Selected Items To Cart" button. When you are ready to make your purchase, click on the "Proceed To Checkout" button. You will be taken to a very safe and secure Checkout form to complete your order. |
